Shipping policy

Processing Time
All orders are processed within 1–2 business days (Monday–Friday). Orders placed on weekends or public holidays will be processed the next working day.

Delivery Times & Costs

• Standard Shipping: Delivered in 3–5 business days | £3.99 | FREE on orders over £30

• Express Shipping: Delivered in 1–2 business days | £6.99

Please note: Delivery times are estimates and may vary slightly during busy seasons or due to courier delays.

Tracking Your Order
Once your order is dispatched, you will receive a confirmation email with a tracking number so you can follow your package every step of the way.

International Shipping
Currently, we ship within the United Kingdom only. We hope to expand to other regions soon!

Lost or Delayed Packages
If your order has not arrived within 10 business days, please contact us at support@urbanpaws.co.uk, and we will investigate immediately.